Dental Insurance
As we all know, insurance can be a bit overwhelming. Explanation of benefits (EOB’s) can also be difficult to understand. At Prehn Dental, we take pride in the fact that we are meticulous when it comes to submitting claims on behalf of our patients. We will go the extra mile to insure that your claim is processed correctly. If claims are denied, in most cases we will appeal the decision with a letter from Dr. Prehn along with needed photos, x-rays or clinical notes so that the Review Board has a total understanding of why the dental work was necessary. We have had patients compliment us on going “above and beyond” to help them obtain the coverage for claims we have submitted—after all, our patients pay their monthly premiums and deserve to have their claims processed correctly to insure as much coverage as possible. Obviously, dental insurance may not pay 100% of your claim but any coverage is better than none!
For our patients who have dental insurance, we can also submit pre-treatment estimates to their dental insurance carrier so they know the amount covered by their insurance and the amount that they will be responsible for. We are happy to submit PTE’s for you. Generally it takes about 3 – 4 weeks to hear back on the predetermination. Usually the patient will get their copy first and when we receive our copy, we will contact our patients to see if they are ready to schedule the necessary appointment(s).
PLEASE BE SURE TO UPDATE US ON ANY INSURANCE CHANGES YOU MAY HAVE. IN ORDER FOR US TO SUBMIT YOUR CLAIMS ACCURATELY, IT IS ABSOLUTELY NECESSARY THAT WE HAVE THE CORRECT INSURANCE INFORMATION!
If you have any dental insurance questions, please do not hesitate to ask---Mary, Kathy or Lori will be happy to help you!